Support
Support
Before You Buy.
Start with your exact app list. If that does not settle it, send the handset, network, payment or delivery question that is stopping the purchase.
Before you message
The app check and FAQ settle most buying questions. Use the form when the answer depends on your exact bank, car, work login or threat model.
List the exact apps you cannot lose
Name the Pixel model if you already own one
Never send a PIN, password or recovery phrase
Confirmed before public launch
Current Stage
Pre-launch
Payment Status
Checkout closed
No payment is collected here
Start Here
Pick The Right Route First.
Start with the route that can answer the question without asking you for information PRIVATEPHONE does not need.
FASTEST PATH
Check Your Apps
Your bank, myID, authenticator, car and work apps decide whether this phone fits.
Start App CheckBEFORE PAYMENT
Read The Boundaries
See what GrapheneOS changes and what your telco, payment and signed-in accounts still retain.
Open FAQDIRECT SUPPORT
Send A Message
Use the form when your exact question is not already answered.
Send A MessageQuick Answers
The Questions People Ask First.
Can this actually replace the phone I use every day?
That depends on the exact apps that run your life. Send the names of your bank, wallet, myID, authenticator, work login, car, health and messaging apps. Many work with sandboxed Google Play, but providers can change their checks. We check the list before payment because one essential app is enough to change the answer.
I want more than privacy. I want to be anonymous. What do I do?
Start by separating the phone from the records around it. PRIVATEPHONE can reduce device-level collection, sandbox Google Play and give you tighter control over apps and profiles. It cannot erase records created by a SIM, telco, payment provider, courier, parcel locker or account you sign into. A cash-funded prepaid Visa may reduce the direct payment link if its issuer allows the purchase, but delivery still creates a record. We explain the whole chain instead of calling the handset invisible.
What is the difference between PRIVATEPHONE ONE and TWO?
ONE is the private daily phone. It is built to replace the phone already in your pocket, with essential apps checked before payment. TWO is built to order for stronger separation across work, travel and personal life, with a deeper profile plan and longer handover. ONE is planned at A$899. TWO is quoted after we understand what needs to stay apart.
What happens if one app ruins the whole switch?
We tell you before payment. You can keep that task on another device, use a browser route where appropriate, or decide not to buy. We would rather lose the sale than sell you a private phone that sends you back to the old one a week later.
Direct Message
Send One Clean Message.
Name the app, handset or network question. Do not include passwords, PINs, recovery phrases or one-time codes.
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